| How
do I make my private transfer reservation?
Complete all of the details on the booking form , verify that
you have read and agree to the booking conditions, and make
your payment. Once your payment has been accepted you will
receive an e-mail confirmation from PayPal, and we will send
you your transfer voucher.
Will my private transfer drop me at the door of my
accommodation?
Yes, as long as there is no physical reason, why the vehicle
cannot reach the property
(for example, it is in the middle of a pedestrian street).
In this case you will be taken to the nearest accessible point.
If your destination is a private address ie: a villa or chalet
you must supply us with a complete address before your arrival,
or alternatively the name and telephone number of the local
Spanish agent or person handling the booking in Spain, so
that we can contact them in advance to ascertain the exact
location of the property, allowing us to transfer you to your
holiday home as quickly as possible.
Will we have to share with other people?
No. At Alicante Private Transfers we offer exactly what our
name says . Under no circumstances will you have to share
your transfer with another group or party. Meaning that you
don’t have to waste valuable holiday time waiting for
other people or visiting other propertys on route.
What type of vehicle will be provided?
We have a range of vehicles at our disposision, ranging from
luxury saloons that accommodate up to 4 people, to the latest
model 55 seater coaches. All of our vehicles are fully licenced
and insured, and are equipped to make your transfer as safe
and comfortable as possible.
How do I locate my driver and transfer vehicle?
When you leave the baggage reclaim area, your driver will
be waiting for you with a plaque with your name on. Should
you have difficulty locating him, you will be provided with
a 24 hour English speaking contact number on you transfer
voucher.
We have always dealt with UK based companies in the
past, how do we know you are reliable, and will we be able
to contact you if we have a query or problem?
We are a fully licenced company registered in Spain , and
have been operating successfully for many years. On your transport
voucher you will be given a 24 hour English speaking contact
number, simply call us with your query, and we will call you
straight back, so the call will cost you no more than any
other local call. Please have a look at our testimonials page
to see the comments, of some of our satisfied customers.
When it is time to go home , how will we know what
time we are being picked up. Will we have to spend our last
day trying to get through on the phone to confirm our pick
up time?
When you receive your transport voucher it will clearly state
your return pick up time, and this will be re confirmed on
your arrival. Check in desks open at Alicante Airport 2 hours
before the scheduled departure time, so we use our local knowledge
to calculate your transfer journey time (taking into account
time of day, road conditions etc) so you arrive at Alicante
Airport just as the check ins are opening. Should you wish
to arrive at the airport earlier, please advise us when you
make your booking and we will calculate your pick up time
accordingly.
What happens if our flight is delayed?
As long as you have given us all of the correct flight information
at the time of booking, our driver will be there to meet you
how ever long your delay has been.
We are bringing extra luggage will this be a problem?
No, as long as you advise us when you make the booking, even
our smallest vehicles have luggage trailers available (at
no extra charge) so as long as you advise us in advance ,
we can make the necessary arrangements.
Are there any other “hidden charges or supplements
payable?
The price you see, on our price quote, is the price you pay.
We do not charge supplements for night/weekend services. All
of our prices are in Euros. If you are comparing our prices
to other operators, make sure they are quoting in Euros as
well, if they show their prices in pounds, their prices may
well look cheaper, use our link to the currency converter
to make sure you really are getting the cheapest possible
price.
What happens if we have to amend or cancel our booking?
Normally we do not make a charge for amendments, and if you
cancel your booking up to one month before departure, we make
a small nominal administration fee, and refund the rest of
your money via PayPal. Please see our booking conditions for
our scale of charges.
We want to travel to a town that is not included
in your list, can you help?
If your destination is not included in our list please our main web page on flybus.com. |
